Terms of Service

Last updated: February 2026

1. Agreement to Terms

By accessing or using Vysion ("Service"), operated by Vysion BV, a company incorporated in Belgium, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms constitute a legally binding agreement between you (or the organization you represent) and Vysion BV.

2. Description of Service

Vysion provides B2B email security services ("SOC lite") including:

  • Real-time email threat detection (phishing, BEC, invoice fraud)
  • IBAN change fraud detection via sender baseline tracking
  • Domain spoofing and homoglyph detection
  • PDF attachment threat analysis
  • Data breach monitoring (Have I Been Pwned integration)
  • AI security assistant for incident guidance

The Service integrates with Microsoft 365 and Gmail mailboxes via OAuth. Detection is rules-based and deterministic.

3. Account Registration

To use the Service, you must:

  • Authenticate with a valid Microsoft 365 or Google account
  • Be at least 18 years old or have legal authority to bind your organization
  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access

You are responsible for all activities that occur under your account. The account owner who creates the organization is designated as the Owner and is responsible for managing team members and billing.

4. Email Provider Integration

The Service requires access to your Microsoft 365 or Gmail account via OAuth 2.0. By connecting your account, you authorize us to:

  • Read email messages and metadata in your mailbox
  • Read attachment metadata and content for threat analysis
  • Create draft messages (for compose functionality)
  • Move messages between folders (for cleanup functionality)

You represent that you have the authority to grant this access for yourself and, if applicable, for your organization.

5. Subscription and Payment

5.1 Plans and Pricing

The Service is offered on a per-seat, monthly subscription basis. Current plans and pricing are displayed on our website at the time of purchase. Prices are in Euros and exclude applicable VAT.

5.2 Free Trial

New organizations receive a 14-day free trial. A valid payment method (credit or debit card) is required to start the trial. You will not be charged until the trial ends. Each organization is entitled to one free trial only.

5.3 Billing

Subscriptions are billed monthly in advance. By subscribing, you authorize Stripe to charge your payment method on a recurring basis until you cancel. Additional seats are billed at the per-seat rate for your plan.

5.4 Cancellation

You may cancel your subscription at any time through the Stripe Billing Portal (accessible via Settings > Subscription > Manage plan). Upon cancellation:

  • You retain access until the end of your current billing period
  • No further charges will be made
  • Your data will be retained for 30 days, then deleted

5.5 Refund Policy

We do not provide refunds for partial months or unused portions of a subscription period. If you believe you were incorrectly charged, contact us at billing@vysion.be within 14 days of the charge.

5.6 Price Changes

We may change our prices with 30 days' written notice via email. Continued use of the Service after a price change takes effect constitutes acceptance of the new price. You may cancel before the new price takes effect.

6. Acceptable Use

You agree NOT to:

  • Use the Service for any illegal purpose
  • Attempt to gain unauthorized access to our systems or other users' data
  • Interfere with or disrupt the Service or its infrastructure
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell, sublicense, or redistribute the Service without written permission
  • Use the Service to send spam, phishing, or malicious content
  • Circumvent any rate limits, security measures, or access controls
  • Use automated means to access the Service beyond its intended API

7. Intellectual Property

The Service, including its detection algorithms, user interface, documentation, and all associated intellectual property, is owned by Vysion BV and is protected by Belgian and international copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your active subscription.

8. Data Protection

Our processing of personal data is governed by our Privacy Policy and, for business customers, our Data Processing Agreement. By using the Service, you acknowledge and agree to the data processing described in those documents.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that:

  • The Service will detect all security threats
  • The Service will be uninterrupted, error-free, or free of vulnerabilities
  • Any specific security outcomes will be achieved
  • Detection results will be 100% accurate (false positives/negatives may occur)

Email security is complex and no solution can guarantee complete protection. The Service is intended to augment, not replace, your overall security practices and due diligence.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY BELGIAN AND EU LAW, VYSION BV SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, business opportunities, or goodwill
  • Damages resulting from undetected security threats or false negatives
  • Damages caused by actions taken based on threat detection results
  • Any amount exceeding the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim

Nothing in these Terms excludes liability for fraud, gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Vysion BV, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content or data you process through the Service

12. Service Availability & Modifications

We target high availability but do not guarantee a specific uptime SLA. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time. We will provide at least 30 days' notice for material changes that affect your use of the Service, and 90 days' notice before discontinuation.

13. Termination

We may terminate or suspend your account immediately, without prior notice, if:

  • You materially breach these Terms
  • You use the Service for illegal purposes
  • Your payment method fails and is not resolved within 14 days
  • Required by law or a court order

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days to allow for data export, then delete it in accordance with our Privacy Policy.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Belgium, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Belgium.

For consumers within the EU, nothing in these Terms affects your statutory rights under applicable consumer protection laws, including the right to bring proceedings in your country of residence.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription before the changes take effect.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Vysion BV regarding the Service, and supersede all prior agreements and understandings.

18. Contact

For questions about these Terms, contact us at: